Kaicall is an AI-integrated communication platform that provides organizations with real-time call transcription, advanced conversation analytics, and automated quality assurance metrics to enhance customer interactions.
The client needed a secure, efficient way to analyze thousands of daily calls for quality control and customer insight. Their manual sampling method was slow, provided only minimal visibility, and missed crucial opportunities for service improvement.
I engineered the full platform architecture, integrating advanced NLP (Natural Language Processing) models for simultaneous transcription and sentiment analysis. This automated QA system scores every single call in real-time, instantly identifying critical quality issues or sales training opportunities.
Tech Stack: Full-Stack AI Platform, Real-Time Data Streaming, Secure API Integrations, Automated QA Analytics.
Kaicall provided 100% visibility into all customer interactions. It identified high-impact service bottlenecks and enabled targeted coaching, directly resulting in a 25% increase in customer satisfaction scores (CSAT)